Frequently asked questions

A 50% deposit is required to secure your time slot, with the remaining balance due at the time of service. All treatments are arranged especially for you, so please let us know in advance if you have any specific requirements.

We require at least 48 hours’ notice for cancellations or rescheduling (72 hours for group bookings). Rescheduling within the notice period may incur a 25% fee. Late cancellations will incur a 50% fee, and no-shows will be charged 100% of the booking value.

Please arrive 15 minutes early, as late arrivals may result in a shortened treatment time.

Bookings cannot be changed on the day, and no refunds are provided for late arrival or change of mind.

When you book a spa package, you may enjoy access to swimming pool and rejuvenating steam room subject to availability, plus access to a relaxation lounge stocked with fine teas, chilled drinks and light snacks to enhance your experience.

Indeed we do! Enjoy uninterrupted time together.

Enjoy space away from distractions and disruptions, where you can enjoy time with those special to you, whether it be your partner, parent, family, or friends.

Talk to our team about curating the perfect group experience.

Contact us to discuss options.

Absolutely! We're delighted to offer gift certificates for our spa services. Whether it's a treat for a friend, a gesture of appreciation for a partner, a thoughtful gift for family, or a token of gratitude for colleagues, a spa experience at IOMI is the perfect choice. It's a thoughtful way to offer the gift of relaxation and self-care in a world filled with hustle and bustle.

Gift certificates can be purchased online, over the phone, or in person at our spa.

During your first visit, we will have a brief consultation to understand your preferences and any specific needs. Please arrive 15 minutes early to complete any necessary paperwork.

Comfortable clothing is recommended. For package treatments, robes and slippers will be provided upon arrival. During massage treatments, guests are required to keep their underpants on (disposable underpants are available if preferred). You will be professionally draped with towels or sheets at all times to ensure your comfort and privacy.

Yes, you can request a specific therapist when booking your appointment. We will do our best to accommodate your request based on availability.

Clients under 18 must be accompanied by a parent or guardian. Some treatments may have specific age requirements, which will be discussed at the time of booking.

To ensure a peaceful environment for all guests, we ask that you silence your mobile phone and use it sparingly while in the spa.

Please inform us of any health conditions, allergies, or injuries at the time of booking. This information helps us tailor your treatment to ensure your safety and comfort.

We offer select treatments tailored for expectant mothers. When booking, please let us know if you’re pregnant so we can recommend the right service—our pregnancy massage is available from 15 to 35 weeks gestation.

We don’t offer parking on-site, but there is a multi-level parking facility directly opposite the hotel called First Parking. We provide discount vouchers for a flat rate, making parking more affordable for our guests.

Yes, please be aware that a service surcharge applies on weekends and public holidays. For more details on the applicable rates, feel free to inquire with our staff during your stay.